Terms & Policies

Privacy Policy

Last updated: September 2026

VisualVisionLab ("we," "our," or "us") operates the website and provides visual branding and concept design services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

We may collect information that you provide directly, including your name, email address, phone number, project details, and any other information you voluntarily submit through our contact forms or during project consultations.

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and usage data through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our visual branding services
• Process transactions and send related information
• Send administrative information, such as updates and security alerts
• Respond to your comments, questions, and customer service requests
• Comply with legal obligations and protect our rights

3. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

4. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). You have the right to access, correct, update, or request deletion of your personal information.

5. Contact Us

If you have questions about this Privacy Policy, please contact us at: [email protected] | 60300, 14 Rue de Beauvais, Senlis, France.

Terms of Service

Last updated: September 2026

These Terms of Service govern your use of the website and services provided by VisualVisionLab. By engaging our services, you agree to be bound by these terms.

1. Services Scope

VisualVisionLab provides visual branding, concept design, and related creative services as described on our website. All services are delivered according to the specific project scope agreed upon during the onboarding process.

2. Payment Terms

Payment is required in full before project commencement unless otherwise agreed in writing. All prices are displayed in Euros (EUR) and are inclusive of applicable taxes. Invoices are payable within 14 days of receipt.

3. Intellectual Property

Upon full payment, all intellectual property rights for the delivered work transfer to the client. VisualVisionLab retains the right to display completed work in its portfolio unless otherwise specified in the project agreement.

4. Project Timeline

Estimated timelines are provided in good faith and may be adjusted based on project complexity, client feedback turnaround, and scope changes. VisualVisionLab will communicate any timeline adjustments promptly.

5. Limitation of Liability

VisualVisionLab's total liability for any claims arising from our services shall not exceed the total amount paid for the specific service giving rise to the claim.

6. Governing Law

These Terms are governed by and construed in accordance with the laws of France. Any disputes shall be resolved in the competent courts of Senlis, France.

Cookie Policy

Last updated: September 2026

This Cookie Policy explains how VisualVisionLab uses cookies and similar technologies when you visit our website.

1. What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

2. Types of Cookies We Use

Essential Cookies: These are necessary for the website to function properly. They enable core functionality such as security, network management, and account access.

Analytics Cookies: We use these to understand how visitors interact with our website, helping us improve user experience and site performance.

3. Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. You may withdraw consent at any time by clearing your browser cookies or adjusting your cookie preferences.

5. Contact Us

For questions about our Cookie Policy, contact us at: [email protected] | 60300, 14 Rue de Beauvais, Senlis, France.

Refund & Reimbursement Policy

Last updated: September 2026

At VisualVisionLab, we are committed to delivering exceptional visual branding and concept design services. This Refund Policy outlines the conditions under which refunds may be issued.

1. Refund Eligibility

Refund requests are evaluated on a case-by-case basis. A full or partial refund may be issued if the project has not yet commenced or if significant milestones have not been met according to the agreed project scope.

2. Non-Refundable Services

The following are generally non-refundable:

• Work that has been completed and delivered as per the agreed scope
• Strategy workshop sessions that have been conducted
• Digital assets that have been delivered and transferred
• Custom design work that has received client approval at any stage

3. Refund Process

To request a refund, please contact us at [email protected] with your project details and reason for the refund request. We will respond within 5 business days with our assessment and decision.

4. Processing Time

Approved refunds will be processed within 14 business days using the original payment method. Please allow additional time for the refund to appear in your account depending on your financial institution.

5. Contact

For refund inquiries, please contact: [email protected] | 60300, 14 Rue de Beauvais, Senlis, France.